Shipping and Returns
HOW TO ORDER
Shipping and Returns
www.theoldbarnonline.com via our secure system.
The Old Barn, 35, Sheep Street, Stratford upon Avon, Warwickshire, CV37 6EE
Monday to Friday: 10.00am to 5pm
Saturday: 10.00am to 5pm
Sunday: 10.00am to 4pm
Send your completed order to our store at The Old Barn, 35, Sheep Street, Stratford upon Avon, Warwickshire, CV37 6EE. Write your home address, cheque card number and expiry date on the reverse of cheque. Please note cheques must be cleared before any orders will be dispatched.
We accept most major debit and credit cards except Diners and American Express. Please note it is our policy NOT to charge credit cards until goods are ready for dispatch.
Goods that are in stock will be dispatched within 10 days of receiving your order. Most orders will be forwarded within a few days. Should the item you have ordered be out of stock, we will advise you as to when we will be able to dispatch the goods.
A signature may be required upon delivery, dependant on delivery choice.
Standard Delivery to all UK Mainland postcodes - £5.50
Standard Delivery to Scottish Highlands & Islands - £6.95
Standard Delivery to Northern Ireland – £6.95
Standard Delivery to Isle of Man & Scilly Isles - £6.95
Heavy or Over-sized items
Items that require special delivery (Mon – Fri only) attract a supplementary delivery charge and are marked with the following symbols:
- £20.00 delivery charge within UK Mainland.
- £50.00 delivery charge within UK Mainland.
On both of these options we will offer a quote for deliveries to Scottish Highlands & Islands, Northern Ireland, Isle of Man and Isles of Scilly – this will be charged at cost.
Parcel force 12 noon UK only – Delivery by 12 noon the following day - £22.64
Parcel force 24 UK only – Delivery within 24 hours - £20.19
Parcel force 48 UK only – Delivery within 2 days £15.99
Please contact us and we will happy to advise you or the delivery charges.
Should you wish to return an item, you must notify The Old Barn, in writing, within 7 days from the receipt of sale of the goods. The item must be returned within 14 days of the invoice date.
All items must be returned in their original, unused condition. The purchaser is responsible for the return postage cost when returning goods. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.
If an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a replacement or refund.
All goods bought online, by telephone or by mail order must be returned to:
The Old Barn Rug & Furniture Trading Co.
The Old Barn
Stratford upon Avon